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Frequently Asked Questions - Herbal Pharmacy

Do I need a prescription?
No. You do not require any prescription or any embarrassing and expensive doctors visits, however if you are taking medication, or have any health concerns you must check with your doctor first.

Do you ship to my country?
Yes, we ship worldwide from New Zealand. Because our products are health supplements, containing no prescription chemicals, we are able to ship these anywhere. We are very experienced and shipping and do all we can to get you your order as soon as possible. Where are the pills made? All our products are made in New Zealand, using latest technology in state of the art pharmaceutical manufacturing facilities, compliant with GMP standards.

How long will it take to get my order?
When you checkout, you can select the type of shipping method you prefer. Airmail and Registered mail take 5 – 14 days, while courier takes 3 – 7 days. NZ customers will receive their order in 1 or 2 days. Usually your order will be processed and shipped within 24 hours.

Are orders shipped discreetly?
Yes it is! All orders is sent in an unmarked plain packaging with no indication whatsoever of it‘s contents. All products are labelled as health supplements.

How do I pay?
You may pay via credit card, bank transfer or WU. When you checkout you will be given our various payment methods.

What name will show up on my credit card statement?
We have various banks where we process credit cards. You will receive an email with this information once your card has been billed. (The billing descriptor won’t mention the name of these pills, or anything untoward.)

Do you have a money back guarantee?
If in the unlikely event you are not 100% satisfied with the results of any of our products you may return them within 60 days of purchase, and we will cheerfully issue a full refund (less any shipping and handling fees) on any number of unopened bottles and up to one opened bottle, even if its completely empty! Please contact us for return instructions.


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